If one port appears to be malfunctioning, then you can select the specific port and test it, or you can test all the ports. If a device is already present in the port, then it displays a green checkmark as shown in Figure 4. It may take a few seconds to recognize what was plugged in. The test requires you to plug in cables or devices to each of the ports and confirm they are detected. Installing the latest firmware is recommended to resolve issues and improve performance.įigure 3: SupportAssist detects connected dock to display Dock name, Service Tag, and Package Version Ensure that the package version matches the latest version on Dell drivers and downloads. NOTE: The package version indicates the dock firmware revision. For assistance, contact Technical Support. If it is not detected, then there may be either a connectivity or power issue. When the Service Tag and Dock Name are displayed, this indicates that the dock is working and detected by the computer. Check Dock Name, Service Tag, and Package Version. It may take a few seconds for the next screen to load.
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